Relieve your Customer Success teams and offer instant assistance to your software users. JetCall answers the phone, resolves 60% of recurrent Level 1 queries (connection, billing, usage tutorials), creates tickets in your helpdesk, and escalates complex bugs.
Trusted by over 150 SaaS providers and tech companies in Europe
The AI resolves recurring issues with zero wait times: password reset, locked accounts, retrieving invoices via Stripe, and simple feature tutorials.
Jetcall ingests your entire documentation library (Notion wiki, GitBook, PDF, public Help Center). The AI provides highly accurate details based solely on your internal information sources.
After every support call, the AI logs the transcription, call recordings, and creates or updates a ticket directly in your helpdesk (Zendesk, Intercom, Freshdesk, Crisp) or Slack channel.
When encountering complex bugs or a frustrated user, the AI escalates the request immediately, routing the call to your on-duty team or scheduling a CS call.
Assist your global user base in 31 languages. The Jetcall AI detects language automatically, answering technical questions in English, Spanish, German, or Italian at any hour.
It's a next-generation voice-based virtual customer support representative trained specifically for software platforms and tech industries, active 24/7.
How does it work?
1. You direct support calls to your Jetcall number or connect our API with your phone system (Aircall, Ringover, Twilio).
2. You sync help guides, wiki documentation, and FAQs in our admin dashboard.
3. Jetcall AI answers instantly, solving customer issues or escalating them to your engineering or CS team.
The result?
Time-to-resolution (TTR) is reduced, human support is freed up for complex tasks, and international clients receive 24/7 help.
The Jetcall AI guides an user step-by-step to recover account access details.
Deliver premium, high-speed customer support without bloated operational costs.
All user data, transcripts, and account parameters are secured and managed in compliance with GDPR guidelines.
Our technical team supports you in configuring custom APIs and helpdesk routing rules.
We provide out-of-the-box compatibility with Zendesk, Crisp, Intercom, and Freshdesk.
Clone your top support agent's voice. Customers feel guided by a familiar representative, driving higher CSAT scores.
Modify or add help articles in Notion or Gitbook. The AI adapts its voice responses immediately.
No heavy programming required. Connect your public documentation and offer immediate support.
Why Jetcall's voice agent is the ideal choice for SaaS platforms.
Our support team was flooded with requests for simple password resets. Jetcall resolves 60% of these simple level 1 tickets autonomously.
Speed is paramount in Fintech. Jetcall answers 24/7 in English and French, resolves connection issues, and logs bugs in Crisp.
The AI ingests our public help articles instantly. The voice response accuracy helped us push our CSAT score up by 15 points.
Receiving call transcripts directly as Zendesk tickets saves massive hours of manual log entries for my agents daily.
Our users in the US and Europe now have a local support phone standard available 24/7 in their native languages. It's magical.
You simply paste the URL of your public help center (Zendesk Guide, GitBook, Crisp Help), connect Notion, or upload PDFs and markdown files. Jetcall segments and indexes the data to allow reference query searches in milliseconds.
If a technical query is not documented, the AI escalates the request. It can either forward the call to an on-duty team, or open a Level 2 ticket in Zendesk / Intercom / Crisp for your human CS team to follow up.
Absolutely. We take security seriously. All call recordings and transcript logs are hosted on secure European servers. Personal identifying information (PII like passwords, billing addresses, emails) is masked in transcripts and handled according to GDPR rules.
Yes, via custom API parameters or Zapier integrations, Jetcall triggers actions in your backend after authenticating caller identity (e.g. sending a password reset link by email or validating a Stripe charge).
Enjoy a 7-day free trial or book a 15-minute call with an expert.
