Privacy Policy Of JetCall

This Privacy Policy describes how JetCall (hereinafter "we", "our", "us") collects, uses, and protects your personal information when you use our services. By accessing JetCall or using our services, you agree to the collection and use of your information in accordance with this policy.

1. Collection of Personal Information

When you register on JetCall, we collect certain personal information to provide our services. This information includes, but is not limited to:
• First name, last name, and contact details: We collect identifying information such as your first name, last name, email address, and phone number upon registration.
• Payment information: To manage your subscription payments, we collect the necessary information to process transactions.
• Call recordings and transcriptions: When you use JetCall, we record voice conversations and generate their transcriptions for the proper functioning of our services.

2. Use of Collected Information

The collected information is used for the following purposes:
• Service provision: We use your information to provide access to JetCall and allow you to use our features (e.g., call management, recordings, transcriptions).
• Service improvement: We analyze your call transcriptions to enhance our services and detect illegal use cases.
• Billing and payment management: Your payment details are used to process your subscription and manage recurring payments.
• Communications: We send you information regarding your account and notifications related to the use of our service.

3. Access to Recordings and Transcriptions

Call recordings and transcriptions are accessible only to you, the client, and are considered confidential. However:
• Access for service improvement: We reserve the right to access transcriptions to improve our services. This information may be used to ensure full traceability of actions related to the transcriptions.
• Confidentiality: Recordings and transcriptions will never be used for any purpose other than analysis for service improvement or to verify compliance with our Terms of Use.

4. Use of Google Workspace APIs

Our application uses Google APIs (such as Google Calendar) to offer services to our users. We do not use any data obtained through the Google Workspace APIs to develop, improve, or train generalized artificial intelligence (AI) or machine learning (ML) models. All data access is strictly used to provide the functionalities explicitly requested by the user.

5. Information Sharing

We do not share your personal information with third parties, except in the following cases:
• Third-party service providers: We may share information with third-party providers who help us manage our service, such as payment processors (e.g., Stripe).
• Legal compliance: We may disclose your information if required by law, in legal proceedings, at the request of authorities, or under another legal obligation.

6. Data Security

We implement physical, electronic, and administrative security measures to protect your personal information against unauthorized disclosure or alteration. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

7. GDPR Compliance

As a company operating in France, we comply with the General Data Protection Regulation (GDPR). Under this regulation, you have the following rights:
• Right of access: You may request access to personal information we hold about you.
• Right to rectification: You may request correction of any inaccurate or incomplete information we hold.
• Right to erasure: You may request deletion of your personal information under certain conditions.
• Right to data portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal information in certain situations.

To exercise your rights, please contact us at:
Email: [contact@jetcall.app]

8. Data Retention

Personal data is retained for as long as necessary to provide our services and fulfill our legal obligations. Voice recordings and transcriptions are kept during the duration of your subscription. In the event of cancellation, the data is deleted after a 30-day period.

9. Prohibited Activities

We refuse to offer our services to any individual or company involved in activities:
• Of a sexual nature, except for independent content creators on platforms like OnlyFans, MYM, etc.
• Offering financial advisory services, as AI agents cannot provide valid financial advice.
• Related to weapons, espionage, scams, or high-risk political activities.

10. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of major changes by email or through a notice on our website. Continued use of JetCall after the changes are posted constitutes your acceptance of the modified policy.

11. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights related to your personal data, please contact us at:
Email: hello@jetcall.app
Phone: +33 6 65 65 37 34
Address: 6 rue Confort, Lyon 69002, France